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Purchase Terms

Conditions that you accept when you shop with us.

  1. APPLICATION OF TERMS AND CONDITIONS OF SALE
    The following terms and conditions shall govern the sale by the entity ("Seller", “our”, or “us”) named on the invoice that will be provided to you ("Customer", “you” or “your”) for orders for products sold by Seller. By ordering products on Seller's online store or by accepting delivery of the products described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. Seller reserves the right to change these terms and conditions without prior notice at any time, at Seller's sole discretion.

  2. OTHER DOCUMENTS DO NOT APPLY
    These terms and conditions may not be supplemented, altered or modified by the use of any other document(s) from Customer. Any attempt by Customer to modify, supplement or amend these terms and conditions will be null and void unless agreed to in writing by Seller.

  3. PAYMENT TERMS
    Customer’s card will be charged upon checkout. Payment by Shopify Payments, which includes Apple Pay, Google Pay, Mastercard, Visa and American Express card (subject to change from time to time) must be accepted by Seller prior to Seller's acceptance of Customer's order.  Payment is subject to the approval of the financial institution issuing the credit card and Seller shall not be liable in any way if such financial institution refuses to approve the payment for any reason.

  4. PRICES, SHIPPING AND HANDLING CHARGES AND TAXES

    4.1 All prices quoted are exclusive of tax charges and shipping fees. During the checkout process, relevant shipping fees will be added to the order subtotal to obtain the full order price “GRAND TOTAL”.

    4.2 Customer is responsible for any applicable import duties, goods and services tax (“GST”), value added tax (“VAT”), customs fees, and any other applicable taxes. Seller may charge Customer for GST, VAT or any other applicable taxes. Orders shipped may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all applicable import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Such payment is usually collected at time of delivery. Seller may provide the applicable international courier(s) with the relevant product details, including cost, as well as Customer’s name and address or other contact details, so that such information may be provided to the destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.In the event that Customer fails or refuses to pay the applicable import duties, GST, VAT, customs fees, or any other applicable duties, fees or taxes, Customer may not be refunded the amount charged at checkout, including any applicable shipping and handling fees.

    4.3 Notwithstanding the foregoing, for non-delivery of orders due to Customer's fault, including but not limited to Customer not being present at an agreed-upon location, delivery date and time, or failure or refusal to pay the applicable import duties, GST, VAT, customs fees, or any other applicable duties, fees or taxes, Creative reserves the right to charge Customer for (additional) administrative, shipping and handling fees (where applicable). 

    4.4 Shipments are made to destinations within Malaysia, Indonesia, Hong Kong S.A.R., Taiwan R.O.C., Japan, South Korea, Australia, New Zealand, Philippines, United Arab Emirates, United Kingdom, and Canada.

    4.5 Prices and availability of goods and services are subject to change without notice.

    4.6 In the unlikely event that the price stated for a product or direct sales materials is incorrect, the following applies: (i) where the product's correct price is lower than the price stated on this online store, Seller will charge the lower price and ship to Customer the product, subject to the applicable shipping and handling charges; (ii) where the product's correct price is higher than the price stated on this online store, Seller will, at its discretion, either contact Customer to obtain instructions before shipping the product or cancel the order made and refund the amount charged and notify Customer of such cancellation.

    4.7 Any orders made under these terms and conditions are not binding until acceptance is sent by email from Seller and is received by Customer.

    4.8 Subject to circumstances that are out of Seller’s control, Seller shall use commercially reasonable endeavors to deliver orders for SXFI products to Customers within 10 days from the date of the order, or as otherwise informed at the time of Customer’s selection of the delivery mode or method. In the event of a change in delivery schedule, Customers will be notified either through this website or email.


  5. ORDERS; CANCELLATIONS, RESCHEDULING AND REFUND OF ORDERS

    5.1 Seller shall have the right to refuse any orders from Customer with or without cause or explanation, and Seller shall not be held liable for the refusal of any such order.

    5.2 Subject to Sections 4.6 and 10, Customers may cancel their orders for a refund of the amount charged only if payment has not been processed.

    5.3 Subject to Sections 4.6 and 10, and any applicable laws and regulations, once payment has been processed, Customer may not cancel or return such order.ALL SALES ARE FINAL.

    5.4 Any request for cancellation may be made by contacting team@superxfi.com. Seller shall not be held liable for any reason if it does not receive the Customer's cancellation request, whether online or via email.

    5.5 No rescheduling of orders by Customer will be allowed.

    5.6 Customer may have other rights, which vary from state to state and country to country.  These terms and conditions do not exclude such rights or limit them.  Customer’s statutory rights are unaffected.  Some states and countries do not allow for certain restrictions to be placed on returns, refunds and/or cancellation of orders, so certain of the above limitations, exclusions and/or asymmetrical terms may not apply to Customer, depending on the relevant jurisdiction.  If adjudged invalid by a court of competent jurisdiction, such term(s) shall be severable without affecting the validity of the other terms herein.

    5.6.1 For Customers from South Korea: Where Customers have entered into a contract with Seller for the purchase of products, they may withdraw from such contract for any reason within 7 days of receiving such products. However, Customers cannot return or exchange products where such products are delivered in any of the following cases: (i) if loss and/or damage of such product may be attributed to the Customer; (ii) if the value of such product has decreased significantly due to the Customer’s use or consumption; or (iii) if the value of the product has decreased significantly enough to make it difficult to resell over time.

    5.6.2 For Customers from Taiwan R.O.C.: Where Customers have entered into a contract with Seller for the purchase of products, they may withdraw from such contract for any reason within 7 days of receiving such products, except where such products fall into one or more of the following categories: (i) goods which are liable to deteriorate, with fairly short shelf life, or expire rapidly at the time of rescission of the contract; (ii) goods made to Customer’s specifications or that are clearly personalized; (iii) newspapers, periodicals or magazines; (iv) sealed audio, video recording or computer software which has been unsealed after delivery; (v) digital content which is not supplied on a tangible medium, or online services which would be fully performed once begun, with Customer’s prior consent; (vi) sealed personal hygiene products which have been unsealed after delivery; or (vii) international airline passenger services.

    5.6.3 For Customers from the United Kingdom: Customers have the right to cancel their orders or return products for any reason, within their statutory rights. To cancel an order or return a product purchased from Seller, Customers must inform Seller of their intent to cancel or return within 14 days of the date that Customers acquired physical possession of such product. Customers can notify Seller by sending an email to team@superxfi.com. Once Seller is notified, Customers must return such product with the original receipt, original packaging and its included accessories to Seller. Customers have a further 14 days after indicating their intent to cancel or return to then return such product or arrange for its collection. Once Seller receives such product or proof that it has been shipped, Seller will provide Customers with a refund based on the original payment method within 14 days. Seller will refund the costs paid by Customers for delivery of such product to Customers, except for any express delivery costs (when standard delivery was not selected). Customers have to bear the costs of returning such product to Seller.

  6. LIMITED WARRANTY
    THE LIMITED WARRANTIES APPLICABLE TO ANY PRODUCT OFFERED FOR SALE ON THIS SITE ARE INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCT AND ARE MADE BY THE MANUFACTURER OF THE PRODUCT. FOR THE COMPLETE TERMS OF THE LIMITED HARDWARE WARRANTY, PLEASE REFER TO HTTPS://WWW.SXFI.COM/SUPPORT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELLER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. All software is provided subject to the license agreement that is part of the package or displayed during the installation process. Customer agrees to be bound by such license agreement once the package is opened or when the software is installed. Seller does not warrant any software provided with the products. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use and are made by the publisher of the software. Seller agrees, at its option, to either repair or replace any product that fails to comply with its written limited hardware warranty during the relevant warranty period.

  7. TITLE: RISK OF LOSS
    Title to all products, including the media on which any software is reproduced (but not any copyright, trademark, patent or trade secret, or other intellectual property rights with respect to such software), shall pass to Customer upon Customer’s receipt of the products. Seller shall be responsible for all risk of loss of or damage to the products during shipment.

  8. NOT FOR RESALE
    Customer agrees, represents, and warrants that it is buying the product for its own personal use only and not for resale or commercial use.

  9. USE OF PRODUCTS
    Customer acknowledges that it is put on notice of any terms contained in the product package once the package is opened, and agrees to be bound by those terms upon use of the product. In order to use certain products, Customer may need to register for or sign in to a Creative and/or SXFI account. Customer agrees to be bound by the terms of use applicable for such an account and/or such product.

  10. PRODUCT AVAILABILITY
    Product availability may be limited. Products may not be available for immediate delivery. Seller reserves the right, without liability or prior notice, to revise or cease to make available any or all products or to cancel any order. If there is any revision or cessation, Seller may notify the Customer and offer an alternative product, and if such an alternative product is not accepted by Customer, the order shall be deemed cancelled.

  11. EXCLUSION AND LIMITATION OF LIABILITY
    FOR ANY BREACH OF THESE TERMS AND CONDITIONS, SELLER'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY SHALL NOT, IN ANY EVENT, EXCEED THE TOTAL PRICE OF THE PRODUCTS ORDERED BY CUSTOMER. IN NO EVENT SHALL SELLER BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THESE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, AND/OR LOSS OF USE, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY. SELLER SHALL NOT BE LIABLE IF IT IS UNABLE TO PERFORM ANY OF ITS OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE, DIRECTLY OR INDIRECTLY, TO THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, POWER SUPPLY, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY INDUSTRIAL DISPUTE, WAR, FLOOD, EXPLOSION, EPIDEMIC, ACT OF GOD OR ANY OTHER EVENT BEYOND THE CONTROL OF SELLER, OR THE CESSATION OF BUSINESS OF SELLER.

  12. GOVERNING LAW AND JURISDICTION
    The sale of products shall be governed by the laws of the Republic of Singapore, without regard to its conflict of laws provisions. Venue and jurisdiction for all disputes will lie in the Republic of Singapore, unless Seller at its sole discretion nominates a different venue.

  13. HEADINGS
    The headings of each of these terms and conditions are for convenience of reference only and shall not form part of these terms and conditions. Such headings shall be ignored in the interpretation or construction of any of these terms and conditions.

  14. OWNERSHIP
    Customer acknowledges that Seller and/or its suppliers or licensors is/are the owner of all and any copyright, trademark, trade secret, patent and other intellectual property rights in and to the products. Customer shall not decompile, disassemble or otherwise reverse engineer any product.

  15. DATA TRANSMISSION
    Customer acknowledges that data, including email, electronic communications and personal financial data, may be accessed by unauthorised third parties when communicated between Customer and Seller, using the Internet, other network communications facilities, telephone or any other electronic means. Customer agrees to use software produced by third parties, including, but not limited to, "browser" software that supports a data security protocol compatible with the protocol used by Seller. Seller is not responsible for notifying Customer of any upgrades, fixes or enhancements to any such software or for any compromise of data transmitted across computer networks or telecommunications facilities, including, but not limited to, the Internet.

  16. TERMINATION
    Seller shall have the right to terminate any or all business transactions with Customer if Customer is in breach of any of the terms and conditions herein, and in addition, Seller shall have the right to cancel any outstanding orders made by Customer.

  17. PRODUCTS
    Seller's policy is one of on-going product update and revision. Seller may revise and discontinue products at any time. Actual products may differ slightly from those pictured.

  18. SERVICE AND SUPPORT
    Seller endeavors to provide customer and technical support to the satisfaction of its customers. For end-user Customers, Seller's support personnel will attempt to address problems with Seller's products over the telephone and/or email. Seller may, at its sole discretion, revise its service and support programs and the terms and conditions that govern them without prior notice at any time.

  19. NO ASSIGNMENT
    Customer may not assign its rights or obligations under these terms and conditions without the express written consent of Seller.

  20. INVALIDITY OF PROVISIONS
    If any provision or provisions of these terms and conditions shall be held by a court of competent authority to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. Customers should read these terms and conditions carefully before making a purchase.

  21. PERSONAL DATA PROTECTION: Your information may be processed locally or overseas by our worldwide business units and/or business partners. Please refer to our Privacy Policy regarding the collection and use of your personal information.